Shipping policy

Shipping Policy – Cocoakind

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout and may vary depending on your location.

We currently ship to Canada and selected international destinations.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or factors beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active.

Customs, Duties & Taxes

Cocoakind is not responsible for any customs fees, duties, or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
Cocoakind is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Packages

Cocoakind is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is significantly delayed, please contact us at Cocoakind.skincare@gmail.com, and we will do our best to assist you.

Questions

For any shipping-related questions, please contact us at:
📧 Cocoakind.skincare@gmail.com

FAQ

General Information

Are your products suitable for all skin types?
Yes. Cocoakind products are formulated to suit all skin types, including sensitive skin. We recommend patch testing before first use.

How do I use the serum and cream together?
Apply the serum first on clean, dry skin. Follow with the cream to lock in hydration and benefits. Use daily, morning and/or evening.

Can I use these products every day?
Yes. Both the serum and cream are designed for daily use. If your skin is sensitive, start slowly and increase frequency as tolerated.

Shipping & Delivery

Where do you ship?
We currently ship Worldwide. Shipping options and rates are calculated at checkout.

How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location but usually take 3–10 business days.

Will I receive a tracking number?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Returns & Exchanges

Can I return or exchange my product?
Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used skincare products.

What if my product arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We’ll be happy to offer a replacement or store credit.

Can I cancel my order?
Orders can be canceled within 12–24 hours of purchase, before they are processed or shipped.

Item added to your cart

Shipping policy

Shipping Policy – Cocoakind

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout and may vary depending on your location.

We currently ship to Canada and selected international destinations.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or factors beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active.

Customs, Duties & Taxes

Cocoakind is not responsible for any customs fees, duties, or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
Cocoakind is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Packages

Cocoakind is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is significantly delayed, please contact us at Cocoakind.skincare@gmail.com, and we will do our best to assist you.

Questions

For any shipping-related questions, please contact us at:
📧 Cocoakind.skincare@gmail.com

FAQ

Country/region

Country/region

Shipping policy

Shipping Policy – Cocoakind

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout and may vary depending on your location.

We currently ship to Canada and selected international destinations.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or factors beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.Tracking information may take up to 24–48 hours to become active.

Customs, Duties & Taxes

Cocoakind is not responsible for any customs fees, duties, or taxes applied to your order.All fees imposed during or after shipping are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.Cocoakind is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Packages

Cocoakind is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is significantly delayed, please contact us at Cocoakind.skincare@gmail.com, and we will do our best to assist you.

Questions

For any shipping-related questions, please contact us at:📧 Cocoakind.skincare@gmail.com

FAQ

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active.

Cocoakind is not responsible for any customs fees, duties, or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.

Please ensure that your shipping address is entered correctly at checkout.
Cocoakind is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

For any shipping-related questions, please contact us at:
📧 Cocoakind.skincare@gmail.com