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Contact information

Nom commercial : Cocoakind Inc

Adresse e-mail : Cocoakind.skincare@gmail.com

Trade name: Cocoakind

Physical address: 3475 Rue Saint-Urbain, Montréal QC H2X 2N4, Canada

FAQ

General Information

Are your products suitable for all skin types?
Yes. Cocoakind products are formulated to suit all skin types, including sensitive skin. We recommend patch testing before first use.

How do I use the serum and cream together?
Apply the serum first on clean, dry skin. Follow with the cream to lock in hydration and benefits. Use daily, morning and/or evening.

Can I use these products every day?
Yes. Both the serum and cream are designed for daily use. If your skin is sensitive, start slowly and increase frequency as tolerated.

Shipping & Delivery

Where do you ship?
We currently ship Worldwide. Shipping options and rates are calculated at checkout.

How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location but usually take 3–10 business days.

Will I receive a tracking number?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Returns & Exchanges

Can I return or exchange my product?
Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used skincare products.

What if my product arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We’ll be happy to offer a replacement or store credit.

Can I cancel my order?
Orders can be canceled within 12–24 hours of purchase, before they are processed or shipped.

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